Chrome Carts Disposable Return & Refund Policy

Last updated: September 2026

At Chrome Carts Disposable we want orders to arrive complete, intact, and as described. This policy explains when a refund, replacement, or store credit is possible, what cannot be returned, and how to request help.

Missing, Damaged, or Defective Items

We review requests for a refund, replacement, or store credit when:

  • An item is missing from your order
  • A Chrome Carts Disposable arrives damaged in transit
  • A device is defective, leaking, broken, or otherwise not usable
  • You received the wrong product because of our fulfillment error

Contact us within 48 hours of confirmed delivery at hello@chromecartsdisposable.com and include:

  • Your full order number
  • A clear description of the problem
  • Photos or video of the damaged, defective, missing, or incorrect item
  • Photos of the outer packaging if the issue is shipping damage

After we review the request, we may offer:

  • A refund to the original payment method
  • A replacement shipped at no extra charge
  • Store credit for a future purchase

The option we use depends on stock, the condition of the order, and whether the issue is verified.

Returns of Cannabis Disposables

Because of health, safety, and cannabis compliance rules, Chrome Carts Disposable devices generally cannot be returned or refunded once they have been:

  • Opened
  • Used
  • Tampered with
  • Removed from their original sealed packaging

Unless an item arrives damaged, defective, incomplete, or incorrect because of our error, the sale is final. This protects product integrity and keeps the process consistent for every customer.

Wrong Item Sent by Us

If we sent the wrong product, contact us within 48 hours of delivery. The item should still be unopened, unused, and in its original packaging. After we confirm the error, we will arrange a replacement, store credit, or refund where applicable. Chrome Carts Disposable covers shipping costs needed to correct our mistake.

Non-Refundable Items

The following are not returnable or refundable:

  • Opened or used Chrome Carts Disposable devices
  • Products that show signs of tampering
  • Promotional, discounted, or clearance items
  • Gift cards and digital vouchers
  • Products accepted after successful delivery and then opened

Cancellations

You may cancel an order for a full refund if you contact us immediately after placing it and before it has been processed or shipped.

Once an order has shipped, it cannot be canceled. You may still qualify for help under the damaged, defective, missing, or incorrect-item rules above.

Store Credit

When a cash refund is not available, we may issue store credit. Store credit is:

  • Non-transferable
  • Valid only on our website or through authorized channels
  • Redeemable within 30 days unless we state otherwise
  • Not exchangeable for cash

Delivery Problems and Delays

We are not responsible for delays caused by:

  • An incorrect or incomplete address you entered
  • No one available to receive the package
  • Weather, holidays, or carrier problems outside our control

If a shipment is confirmed lost or delayed for an unusually long time because of carrier error, we will investigate and may offer a replacement, store credit, or refund based on the result.

Customers are responsible for return shipping unless the return is caused by our error.

Original outbound shipping fees are non-refundable unless we made the mistake.

Do not mail a used Chrome Carts Disposable to our office unless we send written return instructions.

How to Request Help

Email hello@chromecartsdisposable.com. For wholesale account issues, use partners@chromecartsdisposable.com or wholesale@chromecartsdisposable.com.

Include:

  • Full name
  • Order number
  • Contact information
  • A short description of the issue
  • Supporting photos or video

We typically respond within 24–48 business hours, Monday through Friday, 9:00 a.m. to 5:00 p.m. Pacific Time.

Chrome Carts Disposable
800 S. Hope Street, Suite 400
Los Angeles, CA 90017
Phone: (562) 563-1802

Policy Updates

We may update this policy at any time. The date at the top of the page shows the current version. By placing an order, you agree to the policy in effect at the time of purchase.

If you have questions before you order, email hello@chromecartsdisposable.com.